My return is stuck in transit. What should I do?Updated 5 days ago

If your return tracking hasn't updated in more than 5 business days, we recommend contacting the carrier directly to open an inquiry:

• USA returns: Contact USPS here with your tracking number
• International returns: Contact DHL here with your tracking number

Once you've done that, reach out to us with your order number and tracking number and we'll look into it from our end.

Please note that refunds cannot be processed until the return has been received and inspected. We appreciate your patience while the carrier investigates.

Questions? Get in touch with our team here.