We do our best to respond to every inquiry within 1–2 business days, Monday through Friday.

International Returns

U.S. Returns

Sporty & Rich

Find answers to your questions about products, orders, shipping, and returns. Get support from the Sporty & Rich customer care team.

Sporty & Rich Help Center

What payment methods do you accept?

Where is my order?

Can I change or cancel my order after placing it?

How do I track my order?

Why hasn’t my order shipped yet?

My order arrived damaged or wrong. What do I do?

My order says delivered but I never received it. What do I do?

ORDERS & TRACKING

What is your shipping policy?

Do you ship internationally?

How long does shipping take?

What are your shipping rates?

My tracking hasn’t updated. What should I do?

Will I be charged duties or customs fees?

SHIPPING

What is your return policy?

How do I return a USA order?

How do I return an international order?

What items are final sale?

How long does my refund take?

Do you offer exchanges?

Are returns free?

My return was rejected. What happens now?

RETURNS & REFUNDS

How do I redeem my store credit? (USA Customers)

How do I redeem my store credit? (International Customers)

How do I use use my gift card?

Can I buy a Sporty & Rich gift card?

ACCOUNT & STORE CREDIT

How to find your size

How does Sporty & Rich fit and how do I choose my size?

How do kids' sizes work at Sporty & Rich?

How do Sporty & Rich hats and accessories fit?

How should I care for my Sporty & Rich pieces?

SIZING & CARE

What are your store locations and hours?

How do I return or exchange something I bought in store?

Can I return or exchange an online order in store?

Do you offer in-store pickup for online orders?

Do you host in-store events or exclusive launches?

OUR STORES

Track your order, understand processing times, and get answers on order changes, cancellations, and anything that happens between placing your order and it arriving at your door.

Everything you need to know about shipping — delivery timeframes, international orders, customs, and what to do if your package hasn't arrived.

Find out how to start a return, understand our return policy, track your refund, and get answers on exchanges and final sale items.

Everything you need to manage your account, redeem store credit, and use gift cards — all in one place.

Find size guides, fit advice, and garment care instructions to help you find the perfect fit and keep your pieces looking their best.

Find store locations, opening hours, and everything you need to know before visiting us in person.