What is your shipping policy?Updated 22 minutes ago
We ship worldwide and aim to make delivery as simple and transparent as possible.
Order Processing
Orders begin processing shortly after they are placed:
- Orders placed before 2:00 PM PST on business days typically begin processing the same day
- Orders placed after 2:00 PM PST, or on weekends and holidays, begin processing on the next business day
In some cases, processing may take up to 1–3 business days, depending on order volume
Once an order is placed, it cannot be changed or canceled.
Processing time refers to preparing your order for shipment and is separate from transit time. You’ll receive a shipping confirmation email with tracking details once your order ships.
U.S. Orders
All U.S. orders are shipped via UPS.
U.S. Shipping options
- Standard Shipping (5–7 business days)
- Express Shipping (2–3 business days)
Transit times begin after an order has shipped and do not include processing time.
International Orders
International orders are shipped via:
- Standard International Shipping: FedEx
- Express International Shipping: DHL
Delivery timelines vary by destination and shipping method, but most international orders arrive within 5–15 business days after shipment.
Shipping Rates
Shipping costs are calculated at checkout based on your destination and order total.
International Duties & Taxes
Duties, taxes, and fees vary by destination.
In many countries, all applicable duties and taxes are included in the price you see at checkout. In others, these charges may be shown at checkout or collected by local customs upon delivery. When duties and taxes are shown at checkout, the total is guaranteed. Any duties or taxes assessed upon delivery are the responsibility of the recipient and are not refundable.
You’ll always see how duties and taxes are handled for your destination before completing checkout.
International Returns & Refunds
For international orders, return shipping costs and any applicable duties or taxes required to send the item back to the U.S. are the responsibility of the customer.
These costs vary by destination and carrier and will be calculated and clearly shown during the return request process. The total amount will be deducted from your final refund once the return is received and processed.
You’ll always see the full breakdown of return-related costs before confirming your return. Original shipping charges, duties, and taxes paid at checkout are non-refundable.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking details.
Returns
Looking to make a return? You can review our full Return Policy here.
Additional Notes
Please allow additional time for delivery during peak periods and archive sales. Shipping timelines are estimates and may vary.
If you have questions along the way, get in touch with our team here.